WildBlue Communications/Internet Service Reviews and Complaints

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WildBlue Communications/Internet Service Reviews

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  • Very Poor Company



    I was a WildBlue customer and terminated my connection early. I knew of the early termination fee and had no problem with this. I had paid up front over $200 to cover the cost of equipment rental in advance. I was told when I discontinued the service that that amount (less usage) would be refunded to me. I sent all requested parts back to them. I have made 5 calls to them requesting this refund and was told in every instance that the refund would be forth coming, in fact I was informed on 3/9/12 that I would see the credit within 3-4 days and if not to call. Today I called and was informed... More...
    (Satellite)
    adeimler's Picture   adeimler    0 Comments   Comments
  • Bad Deal



    The WlldBlue customer service sales person assured me that internet service would be much better than Hughes-net internet service. In particular I was concerned about how often the service might go out during bad weather as that happened occasionally to the Hughes service. I was assured that bad weather would not affect the connection. With in the first month service was interrupted twice for extended periods of 2-4 hours during rainstorms. One day This last week service was out nearly all day during another rain storm. I called to cancel my service as it was actually less reliable... More...
    (Internet - Sponsored by DIRECPATH)
    Haybaler's Picture   Haybaler    0 Comments   Comments
  • WildBlue Internet Service is poor at best



    I have been a customer of WildBlue internet service for almost 2 years. I have received multiple reasons why I have never achieved the minimum download speed I paid for, much less the maximum! (That is a joke). Their customer service and technical representatives have only been interested in getting me to upgrade my plan. After I did,there was very little improvement in speed. Apparently, service can also be affected my weather patterns in another area, even though it is sunny where I live. The final insult is that they have lied to me outright regarding the speed I am getting, even though... More...
    (Satellite)
    melm's Picture   melm    0 Comments   Comments

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